Among the indicators, Son La had the ‘accountability to the people’ in the high score group, and four in the high average score group.

To achieve this result, the province focused on leading and directing the implementation of solutions to improve the PAPI; continuing to transparently publish information, processes, and administrative procedures for people to know and join hands in implementation; bettering mass mobilisation work; and creating conditions for people to participate in government building.

The index measures the effectiveness of governance and public administration at the provincial level based on people's experiences and assessments when interacting with local authorities. It is a tool to monitor and supervise the capacity of state management, policy enforcement, and public service provision of local authorities, helping them have a basis to adjust and improve work efficiency, and better serve the people.