To Hieu ward promotes use of online public services, digital utilities

The People's Committee of To Hieu ward held a conference on September 19 at the Cultural House of residential area No. 22 to provide information, guidance and support on administrative procedures and introduce the Zalo Official Account integrated with artificial intelligence (AI) to grassroots-level officials, members of community digital transformation teams, and locals of residential areas No. 20, 22 and 23.

The conference promoting and guiding the use of online public services is held at the Cultural House of residential area No. 22, To Hieu ward.

Residents were guided on how to log in to the National Public Service Portal using their VNeID accounts; search for administrative procedures; complete and submit applications; make online payments; and track the progress of their applications. They also practiced scanning QR codes and using the Zalo OA “To Hieu ward People's Committee” and an AI assistant to find information on required documents, fees and processing times for administrative procedures.

Residents are guided on how to use the “To Hieu ward People's Committee” Zalo OA integrated with artificial intelligence (AI).
An official from the Public Administrative Service Centre of To Hieu ward guides a resident in using online public services.

During the practice session, officials from the ward's Public Administrative Service Centre provided direct assistance and addressed residents' questions.

Under its plan, in September and October, the ward People's Committee will continue to organise conferences at cultural houses of residential areas to provide information and direct guidance, helping residents access use online public services and digital utilities./.

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