A civil servant at the Public Administrative Service Centre of Muong Gion commune guides a resident in searching for administrative procedures.

Analysis shows that all five component indicators of Son La reached high scores, including transparency and openness 18/18; satisfaction level 18/18; processing progress 19.53/20; dossier digitalisation 20.17/22; and online public services 20/22.

In 2026, the province aims to raise its public service delivery index score to over 96 points, while continuing to maintain and improve its ranking among the leading localities nationwide. To achieve this goal, the provincial People’s Committee is directing departments, sectors, and localities to strengthen the review and ensure that 100% of administrative procedures are fully, accurately, and promptly updated in the National Database. It also ensures that public data remains synchronised and consistent across systems, preventing discrepancies.

At the same time, the province is focusing on minimising overdue dossiers, strictly controlling processing procedures, expanding the provision of online public services, and promoting the digitalisation of both input documents and processing results. Efforts are also being made to enhance data use and reuse, ensure connectivity and interoperability between provincial and ministerial systems, and further improve satisfaction levels among citizens and businesses.