To Hieu ward introduces AI robot to serve public administrative services

To Hieu ward, in coordination with MISA Group, on January 29 held a ceremony to launch the Misa Agent Work Robot to support administrative procedures at the ward Public Administrative Service Centre. This is the first locality in the province to deploy an AI-integrated robot application to serve citizens and businesses.

At the ceremony launching the Misa Agent Work Robot supporting administrative procedures at the To Hieu ward Public Administrative Service Centre.

The Misa Agent Work Robot is integrated with artificial intelligence (AI) technology, allowing direct interaction with citizens. When citizens ask questions, the robot can quickly provide answers; if the content is unclear, the robot guides and suggests how to rephrase the question to better match the relevant field or procedure, helping ensure accurate and convenient information retrieval.

Delegates experience the AI-integrated features of the Misa Agent Work Robot.
At the ceremony launching the Misa Agent Work Robot at the To Hieu ward Public Administrative Service Centre.

The robot is capable of guiding and looking up administrative procedures; supporting online application submission on the National Public Service Portal; and connecting with the National Public Administration Portal to promptly update new state regulations and procedures. In addition, the robot suggests the correct procedures and reception counters, supports citizen flow management, and helps reduce pressure on officials and civil servants at the “one-stop shop” unit.

A representative of MISA Group introduces the features of the Misa Agent Work Robot for public administrative services.

The deployment of the robot at the ward Public Administrative Service Centre helps shorten processing time, limit errors, avoid missing applications, and improve service quality. This initiative aligns with the goal of building a digital government and a modern public administration centreed on citizens in the spirit of Resolution No. 57, contributing to the development of a smart, modern, and citizen-friendly grassroots administration.

Citizens use the Misa Agent Work Robot to look up and carry out administrative procedures at the To Hieu ward Public Administrative Service Centre.

 

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